1. General

We strive to maintain our supply chain to fulfill your orders promptly, but there may be occasional production/supply-chain discrepancies that prevent us from fulfilling all your items at the time of purchase. In this instance, we will fulfill the available products and contact you about whether you would prefer to await the manufacturing of the back-ordered item or if you would prefer us to cancel your order.

2. Shipping Costs

ArtSol360 offers free delivery across Pakistan with a hassle-free replacement, ensuring customers are not subjected to any shipping costs.

3. Delivery Terms

Our standard delivery time is 3 – 5 working days. Why so long? It’s because we create these exceptional artworks from scratch upon receiving your order.

3.1 Dispatch Time

Orders are usually dispatched within 5 business days after confirmation of the order. Our warehouse operates from Monday to Saturday during standard business hours, except on national holidays when the warehouse will be closed. In these instances, we take steps to ensure shipment delays are minimized.

3.2 Change Of Delivery Address

For change of delivery address requests, we can change the address at any time before the order has been dispatched.

3.3 P.O. Box Shipping

ArtSol360 will not ship to P.O. box addresses. Our courier partner does not offer courier services to these locations.

3.4 Items Delayed

If an item is delayed due to production reasons, we will dispatch the items as soon as possible once they are ready.

3.5 Delivery Time Exceeded

If the delivery time exceeds the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications

Upon dispatch, customers will receive a text message from the courier company with their tracking ID, enabling them to track their shipment.

5. Parcels Damaged In Transit

If you find a parcel damaged in transit, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer support at:

03008636118 | info@artsol360.com

6. Cancellations

If you change your mind for any reason, we can accept cancellations at any time before the order has been confirmed.

7. Customer Service

For all customer service inquiries, please email us at: info@artsol360.com